Return policy

Is your purchase not quite as desired? Up to 14 days after receiving your order, you can easily return the package. The return process in steps:

  • Go to
  • Enter the tracking number of your package
  • Pick a service point
  • Print the return label, paste it on the package and drop it off at the chosen service point
  • As soon as the package is returned to us, the purchase amount (reduced with the return costs) will be refunded to the account you paid with.

The cost of the return shipment varies per country.

  • Belgium: €4,95
  • Netherlands: €7,85
  • Germany: €8,70
  • France: €9,45
  • Luxembourg: €9,45
  • Denmark: €14,15

Please note: products are only taken back when they are unused. A useful tip is to put a blanket over the horse's back when fitting saddle pads, so that no hair is left behind.